Whilst we work on a very informal basis, it would seem the right thing to do to have a list of terms and conditions! I know it’s the boring stuff but please take time to have a read through,
Thanks, Angels Jayne xx
Once a party is booked with Angels Children’s Parties, it is booked. We will be there. We won’t be sending someone else. We have entertained at over 2.000 parties and never, ever let anyone down. We have been in this business for a long time and reputation is everything.
*Angels Children’s Parties provide a service to our client to prepare and organise parties for a pre-arranged amount of guests or party package at the clients home or where required at other suitable venues.
*We take preliminary bookings either by phone, e-mail or letter, which must be confirmed within 7 days. A £50 deposit is required to secure your booking which is banked and deducted from the total price of the party. £25 of the deposit is non-returnable should you cancel the party at any time. Any remainder of the deposit will be returned to you should the cancellation be made 4 weeks or more before the date of the party. Cancellations after this time will forfeit the full deposit. We will of course work with you where possible to secure an alternative date should you wish.
*The booking form once returned to us is your confirmation of the party booking. A party booking is NOT CONFIRMED until we receive your deposit AND booking form. We reserve the right to book another party over the preliminary booking if the deposit has not been paid within the timescale required. The final balance may be paid 14 days prior by cheque or paid in cash on the day of the party. Please make cheques payable to Angels. Payments can be made by a bank transfer, please ask for details. Angels Children’s Parties will not be held responsible for any cash deposit payments being lost in the post. (Please do not send cash in the post). All bookings will be confirmed upon receipt of deposit. Confirmation can be sent via text, post or email. New payment methods will be coming soon.
*Balance of the payment must be made on the day in cash to the entertainer before the party starts.
*Due to other bookings on the same day, it is very important the agreed start and finish times are adhered to. Should you, on the day, wish the entertainer to start later or remain longer, this is at the discretion of the entertainer and all extra time is payable at their rate (£30 per 30mins or part thereof for entertainers) Of course, we can move start times around in advance for no cost (if they do not affect other bookings).
*We will usually contact you a couple of days prior to the event to check any last minute arrangements and give you peace of mind that all is set. However feel free to contact us at any time. It’s hugely important that we receive a mobile number we can contact you on the day if necessary.
Cancellations and Delays
*We reserve the right to change the entertainer at no notice. Whilst of course we would do our utmost to supply the same one as originally booked, should there be illness or another reason they cannot attend, we will supply another of our entertainers to take their place if necessary (who will provide the same programme)
*If some terrible unforeseeable event occurred meaning no-one could attend, we would firstly inform you as soon as possible and return any monies to you (in this case including the full deposit). We will endeavour to satisfy your party requirements wherever possible.
*In the very unlikely event that due to an unforeseen incident we are unexpectedly late and arrive after the party start time (this has only happened a couple of times in over 2.000 parties to put things into perspective) we may offer a respective discount or continue for the same amount afterwards if possible. (Please note this does not include delays caused by the weather.)
*We use satellite navigation and plan our routes in advance to insure arriving within plenty of time, however if you do know of any planned events or road works in your area that may affect us on the day, please let us know as this will be very helpful.
Snow and Ice
*Although I would expect my entertainers to make every effort to get to a party, I cannot put them at risk, and if they deem it too dangerous to get to your party I have to support them in their decision. In this event, you will be refunded any monies. For more information regarding what to do if your party falls in bad weather, please look at our snow show advice leaflet which should cover any questions you may have.
*It is the responsibility for the customer to provide the Angels team with parking space close to the venue and where required, cover the cost of parking.
*We will need to be at the venue at least 30 minutes prior to the party.
*We will require at least 1 parking space (depending on the number of staff attending) for the duration of the party.
*If you are aware of any parking restrictions, such as residents parking, pay and display, or time limits please advise us when booking your party.
*If parking is not near your house or venue we will also need to unload/load before and after the party.
*Angels Children’s Parties shall not have any liability to the client for any loss, damage, costs or expenses which the client suffers or incurs arising out of the event unless arising out of gross negligence or wilful misconduct of Angels or their suppliers.
Liability to the client arising by or in connection with this Agreement shall in any event be limited to the estimated or final booking value. Accidental damage to the property at the event should be covered by the clients own insurance and no claim will be accepted by Angels Children’s Parties which hereby excludes any liability for any such loss.
We will not accept any liability and shall not be liable for non-completion of the event or for any delays arising as a result of:
1) Bad weather
2) Loss, damage or cancellation due to fire, floods or any other cause beyond its reasonable control
3) State funerals and days of public mourning
4) Strikes, riots or lock outs affecting any trade with which Angels Children’s Parties is concerned.
We don’t hold the cake!!
*We have never had an accident thankfully, whenever we have been asked to hold the cake, but we only hold the cake at a parents request and take no responsibility whatsoever if something were to go wrong.
Health and Safety
*Children are your responsibility! We provide the entertainment but we ask that parents and carers remember that the children are their responsibility at all times.
Children must be fully supervised by their parents/guardian/party hosts during the duration of the party.
Angels Children’s Parties will not be responsible for any accident or injury that may happen due to negligence of the child/parent/party hosts during the party.
*Whilst we risk assess all our activities and make them as safe as possible we accept no liability for loss, injury or damage sustained whilst we are present.
*The crafts and activities included in the entertainment is appropriate for ages 4 and older, children younger than 4 cannot participate in these activities unless they have 1-1 parent or carer supervision.
*The parent or caregiver is responsible at all times for the general supervision of children within the party venue whether at home or at any other premises, for the supervision of exits, and for ensuring that children only leave the party venue with their own parent or guardian.
*Our responsibility is strictly limited to the supervision of party activities provided by us.
*It is the responsibility of the client to make sure that there is at least (1) parent per (15) children responsible for the conduct of the children. Although our team will use their reasonable efforts to motivate and excite the children it is not their or our duty to discipline or control bad behaviour.
*We will require ALL consent forms fully completed including signatures and contact numbers before the party begins.
*All allergies, ailments, infestations or viruses of guests or clients, which may affect the party in any way must be reported prior to the party date.
*To insure the highest levels of hygiene and to minimize risk to other children we ask that we are informed at the start of the party if any guests are suffering with head lice (this purely because our staff can be in contact with as many as 60 children in a day and would not want to put other children at risk by spreading the little chaps!)
We also ask the main contact of the party
Have you considered a safe ratio of children/adults? A good ratio is 1-15. The consent forms provided are a handy way of keeping track of how many children have arrived and taking notes of parents contact numbers in case of any emergency.
Please familiarise yourselves with fire exits and procedures of the venue, should anything untoward occur. We will need to point them out when we give the H&S announcements.
Please be aware that when hiring a bouncy castle you are taking responsibility for the safety of any child in, on or around it, attending the party or not. It would be essential to either have the option of hiring a manned bouncy castle or getting a volunteer to supervise the bouncy castle and ensuring the safety of the occupants. Please be aware a bouncy castle is not required during an Angel’s party package and sometimes it can be a distraction.
We put the children’s safety as paramount but we like to adopt a common sense approach. There will always be risks in life – we cannot bubble wrap ourselves up! So at the beginning of each party when we have everyone’s attention, the following health and safety announcements are given (where appropriate). We accept no liability for injury or damage sustained directly or indirectly whilst we are at a party. We give the H & S announcements around 15mins into the party when we anticipate most people have arrived (before is too early and after is too late!)
*We decorate the party area so there is no real need for balloons and we also find they can be a distraction, especially if they’re loose, but we do understand that some people love balloons at parties and for these we have sorted some amazing displays. However, due to a small potential choking hazard we always ask the children and adults to pick up any burst balloons and rubbish and put it in the bin to safeguard babies and tots. We expect parents/carers to supervise the children at all times.
*Quite often the sweets we hand out have gelatine in them. We ask that parents make their children known to us at the beginning of the party if their child has sensitivities and/or doesn’t eat gelatine so we do not inadvertently compromise their wellbeing. It is advantageous if the person organising the party acquires this information via the invitation RSVP slip. We also often have chocolate coins so at the beginning of the party we would ask parents if all children can eat chocolate. However, it is the responsibility of the parents/carers to ensure that children do not eat contraband edibles, and are safe with wrappers etc.
*If a bubble machine is in operation, we try to put it out of reach although this is not always possible, so we therefore ask children not to touch it or stand directly in front of it for safety reasons and for adults to back us up in this! It is not dangerous but interfering with the mechanism can cause it to not work properly.
*We also carry towels and wipes in case of spillages or wet floors and ask people to be aware that the floor may get slippery, at which point we will turn off the machine to clean up. It may be worth asking the venue manager if it is okay to have a bubble machine. We accept no responsibility for injury or damage sustained in any way.
*Should you require any face painting or make up at your party then it is your responsibility to ensure that each person’s face being painted has no history or medical skin conditions or allergies which may have a reaction to the paints that we use.
*As it is important for us to maintain a high standard of protection to our public, we are unable to paint anyone with conjunctivitis, sties, open wounds, recent chicken pox, cold sores, skin disorders, heavy colds or acne.
*Angels Children’s Parties will require a completed parent/guardian consent form for each child under the age of 16 attending a party, these consent forms must be returned to the party host prior to the party. Consent forms must be given and completed in full before the entertainment can begin.
*Face painting will not be carried out on children under 3 years of age.
*We are also unable to work on children who are clearly distressed or those who find it hard to sit still for the duration of the make-up application. We do understand that this can be frustrating especially if you have queued for a while. Our team have vast experience so please respect any creative decisions they make concerning the treatment.
*We only use FX face paints. All are manufactured using ingredients fully compliant with EU & FDA toy and cosmetic regulations, and are non-toxic. Angel’s children’s parties will accept no responsibility for any skin reactions that may occur.
Ensuring everything is safe, professional yet fun is what we pride ourselves on so the following policies and legal requirements are met. If your chosen venue requires any of these documents or you would like to see them, please just contact us and we will be happy to provide copies of any or all for your peace of mind.
We have a full risk assessment. Photography, images and social media policies. We have full liability, employer’s liability, product liability and events insurance.
We are the ONLY party service company in this area that offers a full 100% money back guarantee if you are not completely satisfied with our service. We have never been asked!
We want our customers to be completely satisfied when using our services but please feel free to contact us at any time with any concerns you have got and we can quickly resolve any issue or problem you have. If you do need to contact us with any complaints, and if you wish a full refund we kindly request that you put your complaint in writing within 7 days to claim your full refund.
You can reach us in any of the following ways:-
Angels HQ Telephone : 07861 599 436
Message us on Facebook : www.facebook.com/angelscparties/
Email us : email@example.com